How to UseThe Tenant Portal
Everything you need to know to log in, pay your bill, and manage your storage account -- all in one place.
Pay Online
Pay invoices, set up auto-pay, and view payment history.
Sign Agreements
View and digitally sign your rental agreements anytime.
Manage Your Account
Update your contact info, vehicle details, and unit settings.
Message Management
Send messages, request gate codes, and get support directly.
Getting Started
Step 1: Open the Portal
Go to our website: www.primeparkingnwa.com
Click the Tenant Portal button at the top of the page. This opens the secure login page in a new tab so you do not lose your place on the site.
Alternatively, you can go directly to the Tenant Portal Login Page.
Step 2: Set Up or Access Your Account
Choose the option that applies to you:
Option A -- New Renters
When you rent a unit online, you will be prompted to enter your personal information and create a password as part of the rental form.
If you already created a password during checkout, you do NOT need to reset it. Skip to Step 3 and log in with the email and password you just created.
Option B -- Existing Tenants
If you rented previously and do not have a password (or forgot it), follow these steps:
1. On the login page, click Forgot Password
2. Enter the email address we have on file (the one used on your rental agreement)
3. Click Send Reset Link
4. Check your email for a message from Prime Parking NWA with the subject "Set Your Password"
- If you do not see it, check your spam or junk folder
5. Click the Set Password link in the email
6. Create and confirm your new password
7. Click Save / Confirm
Step 3: Log In
1. Return to the Tenant Portal login page
2. Enter your email and password
3. Click Log In
You are now in your dashboard.
Using Your Dashboard
Step 4: Dashboard Overview
Once logged in, your dashboard gives you full control of your account. Here is what you will see:
- My Units -- your current unit(s) and details
- Invoices -- all your bills and payment history
- Agreements -- rental contracts and documents
- Messages -- contact management and support
- Account Settings -- update your personal information
Step 5: Pay an Invoice
1. Click Invoices in the menu
2. Find the invoice you want to pay
3. Click Pay Now
4. Enter your card information (or select a saved card)
5. Click Submit / Confirm Payment
You will receive a confirmation email automatically.
Step 6: View and Sign Rental Agreements
1. Click Agreements in the menu
2. Click View next to the document you want
3. Read the agreement carefully
4. Click Sign and follow the on-screen instructions
5. Download a PDF copy for your records
Step 7: Update Your Account and Vehicle Info
1. Click Account Settings
2. Update your phone, email, or vehicle information
3. Click Save
Keeping this information current helps with gate access and notifications.
Gate Codes and Support
Step 8: Get Your Gate Code
For security, do not share your gate code with anyone.
To request your code:
1. Click Messages in your dashboard
2. Click New Message
3. Include your unit number and vehicle information
4. Management will respond with your gate code
Step 9: Contact Management or Support
1. Click Messages in your dashboard
2. Click New Message
3. Enter your question or issue
4. Attach photos if needed (for example, a problem with your unit)
5. Click Send
Management will respond in the portal and via email.
Step 10: Stay on Top of Notifications
You will automatically receive:
- Invoice reminders
- Payment confirmations
- Important facility updates
Make sure your email is correct in Account Settings. If you are not receiving notifications, check your spam or junk folder.